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G'day from Down under!

We ship to the United States, and your USD goes further here.

$1.00 USD = $1.32 AUD

Flat rate shipping $35

Frequently Asked Questions

All of your questions, answered.

100% SATISFACTION

Customer Care & Help
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We want you to be 100% happy with your order. All Paperlust orders are triple checked for quality assurance but if for any reason you are not 100% happy with your order contact us and we’ll be happy to help you by reprinting, issuing credit or refunding you.

If you are not happy with your customised stationery because of the wrong text, or a misspelt word, we’ll happily help you fix it and share the cost of reprinting with you.

Contact Us
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24hrs, 7 days per week - help@paperlust.co
Mon - Fri, 9am to 9pm - Live chat & Phone

Supporting Your Local Creatives
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You Rock! By ordering your stationary through Paperlust you have chosen the very best in local independent design. Your orders support our community of very talented local Australian & New Zealand independent creatives. So on behalf of all our amazing and talented artists we salute you!

xx

The PL Creative Community

Printing & Shipping Time
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Each print type has a different process timeline from the date of approval. Our maximum expected delivery times from day of proof approval are currently:

timeline faq

If your order is a mix of print types, please use the longer of the delivery timelines as all products will be dispatched together unless detailed by our customer service team.

Before going to print a design proof will be sent to you to review and approve. If you selected postal address printing on envelopes, your order will not be sent to print until all required mailing addresses have been uploaded and confirmed by you.

If an unexpected delay is encountered our customer support team will notify you as soon as possible

When will my sample pack arrive?
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All sample packs will be sent the same or next day of receipt; all our sample packs are sent priority mail in Australia meaning they should arrive within 2-4 business days.

For international sample pack orders please allow up to 10 working days. 

ORDER PROCESS

Design Proofs & Reviewing Your Design
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After purchasing your order and before printing we will email you a design proof. The design proof will have been reviewed by a Paperlust design associate who will have double check your design to make sure it’s perfect.

If any mistakes or design concerns are identified we’ll contact you immediately before going ahead with the print.

Free Envelopes & Postal Addressing
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Premium envelopes: When you purchase any invitation card, thank you card, or rsvp card you have the choice of free premium white envelopes, or selecting from our range of premium coloured envelopes at small additional cost.

Postal addressing: Make life easier and have Paperlust print recipient postal addresses on your envelopes. Simply select recipient addressing during the customise envelope page and after checkout you will be able to upload you contact names and addresses, which we will print directly on your envelopes. After checkout you can upload your contact names and addresses, and we’ll print them directly on your envelopes.

Making changes after you have placed your order
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If you need to make a change to your order please contact us immediately at help@paperlust.co. Changes cannot be made once your order has gone to print.

Can I add variable names to my invitation prints?
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Yes - for our digital print designs, for a small fee of $0.30 per invitation we can customise this for you after checkout. You will just need to send us an excel with the names you would like to include, we are currently working to build this function into our design tool and should be ready shortly.

What kind of tweaks can I request in the ‘special requests’ function?
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Minor tweaks and requests are welcomed by our creative team. However, we can’t completely change the design for you that will attract a custom design fee, we can resize elements for you, make the design text fit in symmetry, change the font, change colours for you, change foil colours, adjust elements that will be printed in letterpress, and add more text content.

SHIPPING & DELIVERY

Domestic & International Shipping
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Paperlust delivers free of charge to Australia and New Zealand using Startrack's Premium next day service in Australia and DHL for New Zealand. We also ship to the USA, Canada and UK via DHL for a flat fee of $35 AUD. If you are from somewhere else in the world, please contact our customer service team for a quote.

All deliveries must be to a physical address, not a P.O. box. Your order will be delivered between Mon - Fri, 9am - 5pm and for your peace of mind may need to be signed for, so please provide a home or workplace address that works best during these hours.

CREATING, CUSTOMISING, & PERSONALISING

Can I choose different fonts than what the design tool gives me?
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Our designers have selected the best fonts for their design to work with, however, if you have a particular font in mind, please submit a ‘special request’ and our designer will assist you after checkout. We are working to integrate Adobe Typekit at this time with our development team to give access to a full range of fonts for each design.

I'm trying to add my details to the front of an RSVP envelope, but it won't let me edit.
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We are working to add this function in with our software team. For now, picking the front design of your envelope printing will show a static, generic example of how it will look. At the proofing stage and before the design goes to print, our customer service team will get the correct RSVP address details from you.

I want to add a second side to the design, but it won't let me
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We are currently working with our software team on this new feature. For your current order, you can add the text and information to the 'Special Requests' button found at the top right (under Save & Next) and our designer can create this for you after checkout.

Please keep in mind there will be a small extra fee for the second sided print, which can be paid for after checkout. These costs are small, but if you are after a two-sided design quote, please contact our customer service team at support@paperlust.co, or leave a message on the Live Chat function (bottom right of the screen.)

THE DESIGNS ON PAPERLUST

I really like a design, but it doesn’t have the Thank you card, Gift Registry or other card available in that design?
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During your checkout process, you can ‘Request additional cards in this set’ and specify out the extra cards that you would like to include also with your order. To get an idea of pricing on these cards, they will be the same price as the invitation or rsvp card, depending on the size that you want.

I’m ordering a wedding invitation, RSVP card, and an information card, will this all fit in the envelope?
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Yes, you can comfortably fit up to 5 digital cards in an envelope, and we recommend no more than 3-4 for the thicker foil and letterpress stocks.

I saw a beautiful design on your Instagram or Pinterest, but I can’t find it on the site?
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Thank you for the kind comments! It is likely that this design is in the queue to be uploaded into our system, or it was a custom order for another client, either way, please take a screenshot of this design as we are likely to have it in our system and we can customise this for you. Head over to our custom order page to make this request.

The text I'm trying to get into the design isn't fitting. What should I do?
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Firstly, try and fit in all the text as best you can. After you check out, one of our Paperlust designers will find a solution to making your text content fit beautifully into the design as part of the proofing process.

If you have a lot of text, or what to make a design into a two-sided design, please add the extra text and instructions in the 'Special Requests' button at the top right of the customise page (just under Save & Next).

PRINTING

Colours, Photos, & Text - On-Screen vs Printed
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We encourage you to print your digital proof to sense how accurately the on-screen colours, images, and text will match the print version of your design.

Keep in mind that a picture on your computer screen has light shining through it from your monitor. That same image printed on paper is likely to appear a bit darker. Some colours that look great on your screen may not reproduce well with ink on paper. Very bright and intense colours, especially neons, will print with less detail than they had on your monitor.

Although your home printer is not going to be an exact match for the printers we use, a printed version of your digital proof will give you a much better idea of what to expect.

Can I get my own design printed with Paperlust?
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Absolutely. Send your details of what you would like printed as well as an image of your design and we can quote this up for you on our custom order page.

Why is the pricing more for less cards?
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Printing costs are setup on volume, the more printed the better the price gets due to setup fees and charges.

CUSTOM ORDERS

How much is the design fee to get a custom design?
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The design fee is $150.

How much am I required to deposit to get the custom order process going?
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20% deposit of the order is required to commence the project.

If your custom order spans more than 3 months.
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If your custom order spans over three months, we will need to invoice 50% of the custom order total.

SAMPLES

Can I request a sample of a specific design on the site?
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Depending if we have that design in our studio left over as extra, we will try our best to accommodate your requests to see a particular design. We are working to create samples on demand shortly; you can order a sample pack here.