COVID-19 – Update

I hope that you are your family are safe and staying healthy in the current climate.

I am writing to advise customers that as a result of measures taken by Paperlust to ensure employee health, as well as directives from our local authorities, some of our products have been altered slightly and some minor delays on shipping are occurring due to the large surge in demand for online shopping.

COVID-19 – Change in some Paper stocks

Due to supply restraints, we have had to change our 300 and 600gsm cotton stocks. They are almost identical with those in your current sample packs, but if you have concerns, please contact our customer service team. We are also unable to offer 500gsm linen and old mill at this time. All of our other products are still being produced and shipped in their usual production timelines. 

COVID-19 – Some shipping delays for export (US, Canada, UK)

(21st April) We have been informed by DHL that some of the packages we are shipping are being affected by the changes in global aviation. Many packages are having to be re-routed and this is causing unpredictable delays. Unfortunately, we are unable to ascertain which, if any, of our deliveries will be affected. Packages are still being delivered, but may experience delays of up to a week. We are not experiencing any delays with our Australian delivery partner Startrack.

COVID-19 – Sample Pack delays

(4th May) Due to suspension of the priority post service, and removal of the Express Post Guarantee by Australia Post, sample packs are taking longer to arrive than usual. Express post is now taking up to 5 working days and Standard post up to 5-10 working days. We cannot track our standard sample packs so if you wish to have tracking we recommend using Express Post.

COVID-19 – Affected Events

We are experiencing many customers who want to change the dates listed on their orders and we are here to assist with that. I commend those who in these troubled times are choosing to postpone and not cancel. At the moment the wedding and event industry is facing some of the toughest conditions of any sector, with bans on gatherings coming in worldwide.

Australia has outlined that events of up to 100 people will be possible from July onwards. If you are a current customer who has already received their stationery, but has had to move their event, we have discounts in place for any reprints required and can create for you free “change the date” e-cards you can send to your guests. Please speak to our customer support team support@paperlust.co and they will get back to you asap with options.

Thank you for your understanding and stay safe

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